Frequently asked questions

We’re also available on live chat, or via email at info@smohub.com

What service do I get for a monthly plan?

Our monthly plan is great for businesses who need regular support for their WordPress website. The monthly plan comes in different tiers depending on the man-hour included (3 hours, 5 hours and 10 hours). All plans also come with the these tasks: daily full website backup, themes and plugins update, security monitoring, uptime monitoring, etc.

Do you support websites that are NOT built with WordPress?

No. But if you do own or run a website built using other tools / CMS we can definitely help you to migrate it to WordPress, it is one of our more popular project requests.

What kind of tasks or projects can you do for me?

Anything WordPress related really. Our most popular projects include designing and building new websites, speed and performance optimisation, bug fixing, moving non-WordPress websites to WordPress, backups, etc.

What kind of tasks or projects do Smohub NOT provide?

Some examples of the tasks that the Smohub service DO NOT include are: administrative tasks (e.g. uploading texts / images / contents in bulk), image enhancement (e.g. resizing, touching up, etc), third party software (we do integrate APIs from third party software and tools to WordPress but we will not perform any tasks purely on the said software).

Do you design websites?

Absolutely! It is in fact our most frequently requested project. We have great designers that build visually stunning websites.

What if you can’t complete my task?

* In the rare case that we cannot complete your task, we will give you a 100% refund.

How much does it cost?

It really depends how task complex you send us. Once we’ve received your task submission, our team will evaluate the time and effort needed to complete it and your Project Manager will explain to you the scope of the task as well as give you a transparent quotation. You can then decide whether to go ahead.

How can I pay?

We accept online payment via Paypal,credit cards, bitcoin, payza,... as well as bank transfer.